Privacy Policy
Effective date: 25 May 2026
ffframed collects the minimum information needed to turn an image you choose into a printed poster and to keep the app reliable.
What we collect
- Order information you enter, including shipping address, recipient name, email address, phone number (optional, used by the carrier), and order details.
- Images you choose to print or process, only so we can prepare, enhance, print, and ship your poster.
- Payment status from our payment processor. We do not store full payment card details.
- App diagnostics, performance, and manual product analytics that help us operate ffframed without collecting image URIs, addresses, freeform notes, or raw error details.
- Anonymous device or install identifiers used by our analytics, crash reporting, and in-app purchase providers. These are not linked to your name or email.
- Purchase receipts and anonymous in-app-purchase or customer identifiers from Apple, Google, or RevenueCat when you buy credit packs through the app.
How we use it
- To prepare your poster, process payment, fulfill orders, send order updates, and provide support.
- To run optional image services such as background removal and enhancement when you choose to use them.
- To detect failures, improve reliability, and understand the order funnel at an aggregate level.
Service providers
We share only the information needed to operate ffframed with: payment processing (Stripe), print fulfillment and shipping (Gelato), email delivery (Resend), image processing (Replicate), analytics (PostHog), crash reporting (Sentry), in-app purchases (RevenueCat), and backend hosting (Cloudflare).
Retention
Images are processed to fulfill your order and are not used to train models. Local collection data stays on your device. Order records are retained for up to seven years to meet customer-support, tax, and fraud-prevention obligations, then deleted or anonymized.
Data security
We encrypt your information in transit, restrict access to stored order data to people who need it for support, and use industry-standard providers for payment, fulfillment, and hosting.
Where your information is processed
Our service providers operate primarily in the United States. If you order from outside the US, your information will be transferred to and processed in the United States.
Your rights
You can ask us to access, correct, or delete personal information where legally available. California residents have the right to know, delete, and correct personal information we hold, and we do not sell or share personal information for cross-context behavioral advertising. Email hello@ffframedapp.com and we will help.
Children
ffframed is not directed to children under 13, or the higher minimum age required by your country, and we do not knowingly collect personal information from children below that age.
Who we are
ffframed is operated by Really Good Labs LLC, a Wyoming limited liability company. Contact us at hello@ffframedapp.com.